Janet Varela joined the Hotze Enterprises team in 2005 as a front office coordinator. The following month, she moved into a full time role in the information systems department and then, in December 2006, Janet moved back to the front office to perform new guest checkouts. She continued in this role until being promoted to guest and member services director in 2011. Janet attended SUNY Geneseo and C.W. Post College in New York State.